Privacy Policy

This Privacy Policy explains how Wonderstar s. r. o. handles personal information connected with visits to https://trattoriaroom.com and direct communications with us. It covers reservation requests, event participation enquiries, dining enquiries, private-group planning and general contact. Please also read any information provided when you submit your details through a particular channel.

Privacy contact

For questions, correction, access or deletion requests, or concerns about this policy, email [email protected].

02 / Information

Information collected

Information visitors provide directly

We may collect information when you send us an enquiry or request through the website or by direct email. Depending on what you ask us to help with, this may include your name, email address, message content and the details needed to understand and respond to your enquiry. That can include information related to a restaurant reservation, interest in a poker evening or hosted table session, a dining enquiry, private-group planning, or general contact.

Name and contact

Details you provide so we can identify your enquiry and reply to you.

Request details

Your message and practical information relevant to dining, events or group planning.

Information generated through website use

When you visit the website, limited technical information may be generated through normal web operation. This can include device or browser information, pages viewed, approximate usage information and IP-related technical data where collected. We may use this type of information to operate and secure the website, address technical problems and understand general website performance. It is not presented here as a detailed profile of you or your interests.

Technical context

Browser, device and connection-related details that may accompany a website visit.

Usage context

General information about pages viewed and how the website is operating.

Information received in connection with an enquiry

Information may also reach us when you contact Wonderstar through a channel you choose, or when an enquiry is passed on with your permission. In those situations, we handle the information in the context of the request that brought it to us and the communication needed to address it.

03 / Use

How information is used

Responding to restaurant and event requests

We use submitted details to respond to messages and manage requests connected with reservations, dining, events and private groups. This can include discussing a requested table, answering a dining question, considering interest in a hosted table session or poker evening, and coordinating practical attendance details for an in-person restaurant activity. The information helps us understand what you are asking for and communicate about the request; it does not guarantee a booking, place or service availability.

Enquiries

To read your message, respond to questions and keep the conversation connected to the request you have made.

Planning

To discuss restaurant reservations, dining arrangements, event interest and private-group details where relevant.

Attendance

To coordinate practical information connected with hosted, in-person restaurant sessions and gatherings.

Operations

Supporting communication and service administration

Personal information may also support practical administration before or after an enquiry or visit. For example, we may confirm details you have provided, follow up on a question, or keep a record needed to manage the conversation clearly. This helps avoid confusion where a request has more than one detail or changes over time.

We do not use this policy to promise marketing messages or describe a marketing programme. Communications are handled in the context of the enquiry, request or relationship that prompted them.

Website

Operating and protecting the website

Technical information may be used in a general way to maintain website functionality, address misuse or security concerns, and understand how the site is performing. This helps us keep the website available and useful for visitors seeking restaurant, event, dining or private-group information.

Website information is considered in an operational context, not as a substitute for the details you choose to provide in an enquiry.

05 / Care

Protection and retention

Protecting information

Wonderstar aims to use reasonable organisational and technical measures to protect information against unauthorised access, loss, misuse or disclosure. The measures used will depend on the kind of information and the context in which it is handled. We seek to keep handling proportionate to ordinary website, enquiry and restaurant communication needs.

No method of transmission or storage can be guaranteed completely secure. Please take care when sending information through ordinary communication channels and provide only the details that are relevant to your request.

Reasonable safeguards reduce risk, but they cannot remove every risk associated with communication or storage.

Keeping information

We keep information only for as long as it is reasonably needed for the purpose for which it was collected, ongoing communication, relevant business records, dispute resolution or legal obligations. The appropriate period can vary according to the kind of enquiry, the details involved and whether there is an active reason to continue the conversation.

When information is no longer reasonably needed, it may be deleted or de-identified where appropriate. This approach avoids setting one fixed period for every restaurant enquiry, website record or direct communication.

For a security concern or a question about retention, email [email protected] with enough context for us to understand the relevant interaction.

06 / Choices

Your privacy choices

Access, correction, and deletion requests

You may contact Wonderstar to ask about access to, correction of, or deletion of personal information connected with your interactions with us, subject to applicable requirements and exceptions. Please make requests using [email protected]. We may need additional information to understand the request or confirm that we are dealing with the relevant interaction before taking action. This does not mean every request can always be fulfilled in the same way.

Access

Ask what personal information connected with your enquiry may be held or handled.

Correction

Tell us if information you provided is inaccurate or needs to be updated in context.

Deletion

Ask us to consider deleting information where it is no longer appropriate to keep it.

Choice

Your choices when providing information

You may choose not to provide certain information. However, if necessary contact or request details are absent, this can affect our ability to understand, respond to or arrange a detail connected with a particular enquiry or service-related request.

Making a privacy request

To help us locate the relevant interaction, describe the issue clearly and include enough context for us to understand what you are asking about. You do not need to send unnecessary sensitive documentation. A useful request can identify the conversation or enquiry, explain what needs attention and state the outcome you are seeking.

01 / Your name02 / Context03 / Request

Email your request to [email protected].

07 / Closing

Policy updates and responsible entity

Updates

Changes to this policy

Wonderstar may update this policy when its information practices or the website change. The current version will be made available on this page. Visitors may wish to review the policy periodically, particularly before providing information through the website or beginning a new enquiry.

For privacy questions or requests, email [email protected].